WOW Tech Support
Welcome!
Welcome to The Villages WOW Tech Support site–your online place to get immediate assistance. Access downloadable Step-by-Step guides, view 2-minute how-to videos, find out when the next WOW session is, and more!
Where do you need assistance?
Frequently Asked Questions
General Questions
- I didn’t receive my emails to become a member of the new Portal. What do I do?
In order for our emails to get to you, your Membership information in our Cobalt system must be correct. To fix anything that may be incorrect in your account, you have options:
1. Drop in to a WOW session (Welcome to Our Website) at Cribari’s Sequoia room. Times vary depending on WOW volunteer availability. Volunteer hours and telephone numbers for you to call to make an appointment are posted at Sequoia.
2. Fill out the Contact Us form at the bottom of this page.
3. Email the Support Team at Tech Support .
- How come I can’t log in?
You should have received two emails: the first with your Member Number and the second with your Temporary Password.
If you haven’t found these emails in your inbox, please check your spam/junk folder.
If you still experience difficulties logging in with the provided Member Number and Temporary Password, or if you cannot find the emails, don’t hesitate to contact us at memberportal@the-villages.com for assistance. Or, drop in to one of the WOW sessions (Welcome to Our Website). Times, volunteer availability and phone numbers to make an appointment are posted at Sequoia.
- Why can’t I book a Tee Time for my golfing buddy?
In order for members to book Tee Times, they must have successfully completed the steps to access the new Member Portal, this includes any member you wish to add to the Tee Time. If your golfing buddy has not yet become a member of the Portal, your booking will be unsuccessful.
Encourage your “buddy” to get assistance. Drop in at a WOW session, or email the Support Team at memberportal@the-villages.com
- How do I get general help with our new technology?
Besides this Tech Support site, the memberportal@ email, and the WOW (Welcome to Our Website) drop-in sessions:
1. We have a new Tech Support team member, Anita Leung. She’s located in Building A. (note: since her role expands beyond tech support, we suggest you call to make sure she’s available: (408) 223-4647.
2. Our Webmaster, Mariam Ibrahim, teams with Anita to assist you with Villager Online issues. The Villager Online has a Feedback Form. If you can’t access the home page, email The Villager Online Support .
The team will get back to you as soon as possible. Thanks for your patience!
- What if I have a suggestion to improve the Member Portal?
We think a feedback button is a great idea! Now, when you go to the Member Portal home page, scroll to the bottom and, in the footer, you will see Feedback Form under GM Office. Click on the linked text and a feedback form for you to fill out will pop up. Thanks for your feedback! (note: the quickest way to get to the Feedback Form is go to The Club tab > scroll to Amenities and click > scroll to the Amenities page footer.)
The Villager Online Support
We’re listening to your feedback and The Villager team is assessing, prioritizing and taking action according to suggestion popularity amongst all Villagers and the team’s ability to find a solution. While many small enhancements are continuously being made, we will be bringing you the more impactful ones aimed to make The Villages technology more user friendly.
The below Step-by-Step guide walks you through how to easily submit your article content online.
The below Step-by-Step guide walks you through how to create a shortcut on your mobile phone that takes you directly to that app’s site.
Member Portal Support
iPhone and Android Mobile App Support
Below is a tutorial on how to download The Villages Golf and Country Club Member Portal App on your mobile device. The tutorial is available for both iPhone and Android users.
Alternatively, you can download the Member Portal app directly from the App Store or Google Play.
Video Tutorial: Downloading the Member Portal App On Your Mobile Device
- iPhone
- Android
Villages Emergency Alert
Below, please find our two Step-by-Step guides that walk you through how to make modifications to your mobile phone notifications so that when you receive a Villages Emergency Alert, you will hear it come in!